Refund policy

Thank you for shopping with PantryForge. Our return and refund policy is designed to be clear, fair, and transparent while protecting both our customers and our store. Please review the terms below carefully before requesting a return, refund, cancellation, or exchange.

1. Eligibility for Returns & Refunds

To qualify for a return or refund, items must meet all of the following conditions:

Items must be unused, unopened when applicable, and in the same condition as received
Original packaging, accessories, manuals, seals, labels, and tags must be included
A return request must be submitted within 30 days of delivery
The item must be shipped back within 7 days after Return Authorization is provided
Proof of purchase, such as an order number, receipt, or confirmation email, must be provided

For health, hygiene, food safety, and product integrity reasons, certain items may not be eligible for return once opened, used, assembled, washed, contaminated, or exposed to food, liquid, ingredients, bees, hive environments, fermentation materials, brewing materials, dairy ingredients, or other organic substances.

The following items are not eligible for return:

Gift cards
Clearance or final-sale items
Customized or personalized products
Used, opened, washed, contaminated, or damaged items
Items missing original packaging, parts, accessories, manuals, seals, or labels
Products that have been used with food, liquid, dairy, brewing ingredients, fermentation materials, honey, wax, bees, hive components, or similar substances
Consumable, perishable, or single-use items, when applicable
Items that cannot be safely resold due to hygiene, sanitation, or product safety concerns

If your item arrives defective, damaged, or incorrect, please contact us within 7 days of delivery with clear photos, a description of the issue, and your order number.

1. Return Authorization Process

To request a return, please email us at:

danksestplopcoed@gmail.com

Please include your order number, the item you wish to return, the reason for the return, and photos if the item is defective, damaged, or incorrect.

If your request is approved, we will provide return instructions and a Return Authorization. Returns must be approved before they are shipped back.

Returns must be shipped using a trackable shipping method
Customers should keep the shipping receipt and tracking information as proof of return
Returns sent without prior authorization may be refused
Items must be returned in the condition required under this policy

Unless the item is verified as defective, damaged, or incorrectly shipped due to our error, customers are responsible for return shipping costs and the risk of loss or damage during return shipping until the returned item is received and inspected.

1. Refunds

After receiving and inspecting your return, we will notify you whether your refund has been approved or rejected.

If approved:

Refunds will be issued to the original payment method
Refund processing usually takes 5–10 business days after approval
Additional processing time may be required by your bank, card provider, or payment processor

Original shipping fees are non-refundable, except in cases where the return is due to our error or a verified defective item.

We reserve the right to deny a refund or apply a partial refund if the returned item is used, damaged, incomplete, contaminated, missing parts, missing packaging, or returned in a condition that does not meet this policy.

1. Exchanges

We offer exchanges only for items that are:

Defective
Damaged upon arrival
Incorrectly shipped

If a replacement is unavailable, a refund may be issued according to this policy.

For exchange requests, please contact:

danksestplopcoed@gmail.com

Please include your order number, clear photos, and a brief explanation of the issue.

1. Order Cancellations

Orders may be cancelled within 12 hours of purchase, provided that processing, packing, fulfillment, or shipment has not started.

Once fulfillment begins, cancellation may no longer be possible. In that case, you may request a return after delivery, subject to the eligibility requirements of this policy.

Submitting a cancellation request does not guarantee cancellation. We will confirm by email whether the cancellation was successful.

1. Shipping Fees & Address Issues

Shipping fees are non-refundable, except in cases where an incorrect item was shipped or a product is verified as defective due to our error.

Customers are responsible for entering a complete and accurate shipping address at checkout.

If a package is returned, delayed, lost, or undeliverable due to:

Incorrect shipping address
Incomplete address
Refused delivery
Failure to collect the package
Unavailable recipient
Carrier delivery issues outside our control

We may offer one of the following options, depending on the situation:

Reshipment, with additional shipping fees if applicable
Refund of the product price, excluding original shipping costs
Assistance with carrier-related information when available

Some shipments may require a signature upon delivery.

If a package is marked as delivered but cannot be located, please contact the shipping carrier first. We will assist where reasonably possible, but PantryForge is not responsible for packages that are confirmed as delivered by the carrier to the shipping address provided at checkout.

1. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect:

Contact us within 7 days of delivery
Provide your order number
Provide clear photos of the item, packaging, shipping label, and issue
Keep all original packaging materials until the claim is reviewed

After verification, we may offer one of the following:

Replacement
Replacement parts
Partial refund
Full refund

Failure to provide photos, order details, or requested information may delay or limit our ability to resolve the issue.

1. Product Use, Safety & Legal Responsibility

PantryForge sells products and supplies related to beekeeping, home brewing, handmade cheese preparation, and fermentation. These products may require proper handling, sanitation, storage, assembly, and responsible use.

Customers are responsible for reading product descriptions, instructions, warnings, and applicable local laws before purchasing or using any product.

Customers are also responsible for ensuring that any use of beekeeping equipment, brewing supplies, cheesemaking tools, fermentation products, or related accessories complies with all applicable laws, regulations, safety standards, food safety practices, and local requirements.

PantryForge is not responsible for:

Improper product use
Failure to follow instructions or safety guidelines
Food contamination or unsuccessful fermentation results
Improper brewing, cheesemaking, or food preparation outcomes
Allergic reactions or sensitivities
Improper sanitation, storage, or handling
Use of products for unlawful or restricted purposes
Local restrictions related to beekeeping, brewing, food production, alcohol production, or fermentation
Damage caused by misuse, modification, negligence, or unsafe handling

Any information provided on our website or through customer support is for general informational purposes only. PantryForge does not provide legal, medical, food safety, agricultural, commercial production, or professional brewing advice.

1. International Returns

For international orders, duties, taxes, customs fees, brokerage fees, and import charges are non-refundable.

Customers are responsible for return shipping costs and any related import, customs, or handling charges unless the return is due to our verified error.

Customers are also responsible for confirming that products may be lawfully imported, possessed, and used in their country, state, or region before placing an order.

1. Contact Information

If you have any questions regarding returns, refunds, exchanges, damaged items, or order issues, please contact our support team:

Email: danksestplopcoed@gmail.com

Official Store:
https://pantryforge.us

We typically respond within 1–2 business days, Monday through Friday, excluding weekends and public holidays.

PantryForge Official Store
Beekeeping Supplies, Home Brewing Equipment, Handmade Cheese Tools & Fermentation Supplies
https://pantryforge.us