Shipping & Delivery

Thank you for shopping with PantryForge. We work with trusted logistics partners to provide reliable delivery for beekeeping supplies, home brewing equipment, handmade cheese tools, and fermentation supplies.

Please review this Shipping & Delivery Policy carefully before placing an order.

  1. Order Processing Time

Orders are typically processed within 1–3 business days, Monday through Friday, excluding weekends and public holidays.

After placing your order, you will receive:

An order confirmation email
A shipping confirmation email with tracking information once your order has been dispatched

During peak seasons, supplier delays, inventory changes, holidays, or periods of high order volume, processing time may extend up to 5 business days.

Processing time is separate from shipping transit time.

  1. Shipping Fee

We offer a simple and transparent shipping structure:

Flat Shipping Fee: $6.90 per order
No hidden handling fees

Shipping fees are non-refundable once an order has been shipped, except in cases where the issue is caused by our verified error.

  1. Estimated Delivery Time

United States:

Estimated delivery time is typically 5–10 business days after shipment.

International:

Estimated delivery time is typically 10–20 business days after shipment.

Delivery times are estimates only and are not guaranteed.

Actual delivery may vary due to:

Carrier delays
Customs processing
Weather conditions
Seasonal logistics demand
Supplier or warehouse processing conditions
Incorrect or incomplete shipping information
Local delivery restrictions
High-volume shipping periods
International import inspections or delays

PantryForge is not responsible for delays caused by shipping carriers, customs authorities, local delivery services, natural events, incorrect address information, or circumstances outside our reasonable control.

  1. Tracking Information

All orders include tracking information when available.

Once your order has been shipped, you will receive a tracking number by email.

Please note:

Tracking updates may take 2–5 business days to appear after shipment due to carrier processing times.

In some cases, tracking may show limited updates while the package is in transit between facilities, countries, or carrier networks.

  1. Shipping Partners

We work with major logistics partners and carriers, which may include:

USPS
UPS
FedEx
DHL
Other regional or international shipping partners

Carrier selection depends on the destination, product type, package size, warehouse location, and available shipping routes.

Customers cannot always select a specific carrier at checkout.

  1. Order Changes & Address Updates

If you need to update your shipping address, please contact us within 12 hours of placing your order.

Email:

danksestplopcoed@gmail.com

Once order processing, packing, fulfillment, or shipment has started, we cannot guarantee that changes or cancellations can be made.

Customers are responsible for entering a complete and accurate shipping address at checkout.

If a package is returned, delayed, lost, or undeliverable due to:

Incorrect shipping address
Incomplete address
Refused delivery
Failure to collect the package
Unavailable recipient
Local delivery restrictions
Carrier access issues

We may offer one of the following options depending on the situation:

Reshipment, with additional shipping fees if applicable
Refund of the product price, excluding original shipping costs
Assistance with carrier-related information when available

Original shipping fees are non-refundable for address-related delivery issues.

  1. Lost, Delayed, or Stolen Packages

If your package is delayed or missing, please first check the tracking information provided by the carrier.

If the tracking information shows unusual delays, please contact the shipping carrier directly for the most accurate delivery status.

If a package is marked as delivered but cannot be located:

Check around your delivery area
Ask household members, neighbors, building staff, or mailroom staff
Contact the shipping carrier directly to request delivery confirmation or file a claim

PantryForge will assist where reasonably possible, but final delivery confirmation and package investigation are subject to the carrier’s records and procedures.

Once a package is marked as delivered by the carrier to the address provided at checkout, PantryForge is not responsible for lost, misplaced, or stolen packages after confirmed delivery.

  1. Split Shipments

For orders containing multiple items, products may ship separately.

This may happen because items may be fulfilled from different warehouses, suppliers, or logistics centers.

If your order ships in multiple packages:

You may receive more than one tracking number
Items may arrive on different dates
No additional shipping fee will be charged for split shipments

Please allow each tracking number time to update separately.

  1. International Shipping

We may ship to many international destinations, depending on product availability, carrier service, and local import rules.

Please note:

Import duties, taxes, customs fees, brokerage fees, and related charges are not included in the product price or shipping fee
These charges are determined by the destination country or region
Customers are responsible for all applicable import fees, taxes, duties, and customs charges
Customs processing may delay delivery
Customs delays are outside our control

Customers are responsible for confirming that any products ordered from PantryForge can be legally imported, possessed, and used in their country, state, province, or region.

This is especially important for products related to beekeeping, home brewing, fermentation, cheese making, food preparation, and similar activities, as local rules may vary.

PantryForge is not responsible for packages that are delayed, held, rejected, confiscated, returned, or disposed of by customs or local authorities due to import restrictions, local regulations, unpaid duties, or customer failure to comply with applicable laws.

  1. Product Restrictions & Legal Responsibility

PantryForge sells supplies and accessories related to beekeeping, home brewing, handmade cheese preparation, and fermentation.

Customers are responsible for reviewing and following all applicable local laws, regulations, safety requirements, and usage guidelines before purchasing or using any product.

Some products may be subject to local rules related to:

Beekeeping
Food preparation
Fermentation
Home brewing
Alcohol production
Sanitation
Storage
Import restrictions
Agricultural or household use

PantryForge does not provide legal, medical, food safety, agricultural, commercial production, or professional brewing advice.

Any information provided on our website or through customer support is for general informational purposes only.

  1. Delivery Responsibility

Once a shipment is marked as delivered by the carrier:

Responsibility transfers to the recipient
The order is considered delivered to the shipping address provided at checkout
PantryForge is not liable for lost, misplaced, or stolen packages after confirmed delivery

Customers are responsible for ensuring that the delivery address is secure and suitable for receiving packages.

If you are concerned about package security, we recommend using a shipping address where someone is available to receive the delivery.

  1. Shipping Limitations

We reserve the right to cancel or refuse shipment for orders that cannot be fulfilled due to:

Product availability issues
Shipping carrier restrictions
Address verification problems
Suspected fraud or unauthorized payment activity
Legal or regulatory restrictions
Import or customs limitations
Supplier or warehouse limitations

If an order cannot be fulfilled, we will notify you and issue a refund where applicable according to our store policies.

  1. Contact Information

For any shipping-related inquiries, please contact our support team:

Email: danksestplopcoed@gmail.com

Official Store:
https://pantryforge.us

We typically respond within 1–2 business days, Monday through Friday, excluding weekends and public holidays.

When contacting us, please include your order number, tracking number if available, and a brief explanation of your shipping issue.

  1. Final Notes

Shipping times are estimates and are not guaranteed.

Delays may occur due to external factors beyond our control, including carrier delays, customs inspections, weather conditions, local delivery issues, supplier processing times, and seasonal shipping demand.

By placing an order with PantryForge, you agree to the terms outlined in this Shipping & Delivery Policy.

PantryForge Official Store
Beekeeping Supplies, Home Brewing Equipment, Handmade Cheese Tools & Fermentation Supplies
https://pantryforge.us